Zyra's website //// Famous Names //// Underground //// Railways //// Site Index
I DO NOT RECOMMEND EUROSTAR
And I will continue to not recommend Eurostar until Eurostar properly compensate me for the suffering I endured on a journey back to London some time ago.
I can forgive a railway company for a train being five and a half hours late. But I find it much harder to forgive discrimination against disability and various other things which I could go into much more detail about.
I'm also unimpressed by the ineffective "complaints procedure" at LTUC which appears to always support the train company and not the customer.
In my opinion, it would be better if the Channel Tunnel operation were to be opened up to competition by different service providers.
In comparative terms, flying is often cheaper, and faster. And the views are better! See Air France. Going by sea is cheaper, with much better views, and it's more easy-going. See P&O cross channel ferry
But, if you'd still like to travel through the Tunnel, you could have visited City Breaks (pre 2007). I won't be signing up to Eurostar's direct affiliate program until this is all sorted out. Customers, make your own minds up, and vote with your feet!
Extra note added on one year anniversary of the problem I have still not been compensated for!: Risk of terrorist attacks on Eurostar
Shame be upon you, Eurostar, if you thought that the individual does not matter!
Justice is seen in action here. If Eurostar had done the right thing I would now be PROMOTING Eurostar by an affiliate link here on a dedicated page saying how the company had respected the truth and the feelings of the customer!
Look, here's another shocking complaint about Eurostar and their mistreatment of passengers:
Original Message -----
From: Mandy Dodd
Sent: Friday, July 31, 2009 12:58 PM
Subject: Fw: Booking reference PNR / TFUOZT Matthew Dodd (18)
It seems as though you had a similar experience with Eurostar. I think it may be good to have a sort of comments page added to your blog about Eurostar, for comments like mine. Disability descrimination is not tolerated elsewhere so why is it rife in Eurostar?
Many thanks for an interesting and informative site, I have sent a copy of my message to the committee you recommended.
--- On Wed, 29/7/09, Mandy Dodd wrote:
Just to leave you with
the fact that your staff were willing to force an 18
year old disabled boy to fend for himself on the streets
of France with no phone, no money and in a state of high
anxiety. Is that what Eurostar wants to be?
(message published online with the permission of the authors)
Whenever there's a problem on Eurostar, (and there often is), the company tries to pretend it's never happened before. Yet, we know that problems happen a lot. Plus, sooner or later, there is likely to be a death-toll associated with yet another Eurostar blunder.
In December 2009, yet another incident occurred, causing over two thousand people to be stranded underground, in the tunnel under the sea. Curiously the trains appeared to have no emergency lighting, not even for the safety signs. So, people were completely in the dark.
If you have been victim to one of these Eurostar disasters, you may be hoping for "a refund". But consider this: I was offered a full refund, and I was sent a cheque for considerably less than the amount. If you cash it, then legally Eurostar can get away with saying you've accepted it as a full refund. Well, that's what my lawyer said. My thought on this is, if Eurostar think they can get away with that sort of thing, people are likely to make alternative travel arrangements.
A while back, some people were stuck in the tunnel and nearly died of heat exhaustion. On another occasion, a fire started on a train and caused damage to the train and to the tunnel. This type of thing can only go on for so long before there's a major loss of life. The arrogance of Eurostar is reminiscent of something of a bygone age, possibly even like the events around the disaster of The Titanic. The sinking of the Titanic happened in the past, a long time ago. But for Eurostar, the major disaster with a huge death-toll is something which is YET TO HAPPEN.
I think it is only a matter of time before The Eurostar Disaster happens. When it happens, it will be a terrible tragedy, and as usual with these things people will wonder about how it could possibly have been predicted.
The seeds of doom are set, not in predestiny, but in the arrogant attitudes of the company. It is a disaster waiting to happen.